Clinical Manager (SMI Case Management)

Are you doing what you love? We are!

Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time.

As an innovative learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About Our Clinical Manager Position:

Using discretion and independent judgment, our Clinical Manager directly supervises our SMI Case Management clinical team who provides behavioral health services to build resilience with our participants.

What a Clinical Manager Does at Resilient Health:

  • Oversee day-to-day operations and clinical services of our SMI Case Management Team
  • Monitor encounters and contract requirements, which may include the development of employee schedules, productivity and service delivery to meet such requirements
  • Provide direct team coordination, support and guidance of all team members during all shifts
  • Complete quality management duties, which include but are not limited to documentation reviews and data validation tracking
  • Ensure clinical knowledge, skills, and abilities to perform job are maintained
  • Assist with coordination of care with outside providers
  • Work collaboratively with other clinical teams within Resilient Health
  • Provide direct clinical care to participants within the program
  • Positively represent Resilient Health at community functions, as required
  • Provide ongoing training and mentoring to direct employees
  • Hiring, coaching and developing talent
  • Evaluate direct employee's clinical skills and competencies
  • Provide training to new team members
  • Promote team collaboration by participating in other team meetings and coverage, as needed

Requirements for This Position:

  • Bachelor's degree in behavioral health or a related field preferred
  • Three years of experience in the behavioral health field and one year of experience managing a case management team required. Experience may be a combination of service delivery and/or management of a team.
  • Behavioral Health Technician required (must be 21 years old):
    • High School Diploma or High School Equivalency Diploma (GED) and six months of full-time behavioral health work experience/internship or Peer Support Certification, or
    • Associates Degree and three months of full-time behavioral health experience/internship or Peer Support Certification, or
    • BHT Certified from an accredited college/university, or
    • Bachelor's Degree, or
    • Master's Degree
  • Valid driver's license
  • Valid CPR/First Aid certifications or ability to obtain within 30 days of hire
  • Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
  • Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements

Where You Will Be Working: 1415 N. 1st Street, Phoenix, AZ 85004

What This Position Pays: $57,750 - $66,675 depending on education and management experience

Our Perks:

  • Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
  • 14 paid holidays
  • Excellent quarterly incentives
  • 403(b) with company match
  • Medical/Dental/Vision Insurance
  • Short and Long Term Disability
  • Life Insurance
  • Licensure reimbursement
  • Employee Assistance Program
  • Voluntary insurance for critical illness, accident and hospitalization
  • Pet insurance

If all of this sounds like something you were born to do, then we would love to hear from you!

In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke-free for employees.

Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodations for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.